Shawna Downs

Mortgage Loan Originator

Direct: (904) 536-0575

Office: (303) 740-8300
Fax: (844) 819-8903

NMLS: #35658


Licensed in Colorado (100035790), Florida (LO6113), and Massachusetts (MLO35658) 

Massachusetts and Florida borrowers,

please visit:

Customer Reviews for Shawna Downs

"Shawna was beyond helpful! We always knew what was happening with our process and there was never a time I felt rushed to make a decision. Shawna made this entire experience a complete joy."

“Shawna Downs is a very proficient, tenacious, and thorough loan officer. While the process of the Refi was a bit more challenging due to the Covid conditions, Shawna pressed through like a champ to make the Refi happen. Two thumbs up! Thank you, Shawna!"

“Shawna was absolutely great to work with! She made the process of getting our paperwork and documents pretty easy and stress free. She was always available when we had questions, even on weekends! She made our whole process incredibly easy! Thank you so much, Shawna!...we’re going to go enjoy our new dream home now!❤️"

  • Security First Financial Facebook
  • Security First Financial LinkedIn
  • Security First Financial YouTube
  • Security First Financial Instagram
  • Security First Financial Twitter

Security First Financial is a division of Primary Residential Mortgage, Inc. PRMI NMLS 3094. Branch NMLS ID# 385589. PRMI is an Equal Housing Lender. Some products and services may not be available in all states. Credit and collateral are subject to approval. Terms and conditions apply. Programs, rates, terms, and conditions are subject to change and are subject to borrower(s) qualification. This is not a commitment to lend. Colorado – Regulated by the Division of Real Estate, UCCC #987701-016. Arizona – Arizona Department of Financial Institutions 0902614. Massachusetts – Licensed by the Massachusetts Division of Banks as a Broker and Lender as #MC3094. Florida - Florida Office of Financial Regulation MLD646. Texas - This office is licensed and examined by the Office of Consumer Credit Commissioner of the State of Texas. 

Your opinion is greatly appreciated, we thank you for visiting this website of Primary Residential Mortgage, Inc. If you have specific questions, comments, concerns, or complaints we invite you to contact us by the email shown here: Emails received during business hours should receive a response within 48 hours, excluding weekends or holidays.

Primary Residential Mortgage, Inc. is licensed under the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking through one of the means indicated below: In Person or U.S mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294, Telephone No. (877) 276-5554, Fax No: (512)475-1313 Email: Website:

Consumers wishing to file a complaint against a mortgage banker or licensed mortgage banker residential loan originator should complete and send a complaint form to the TX department of savings and mortgage lending, 2601 North Lamar Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery find must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at


©2021 Security First Financial, A Division of Primary Residential Mortgage, Inc. All rights reserved.

Security First Financial Logo